Delete Your Account

This page explains how to delete your Spatiorama account and what happens to your data when you do. It applies to the Spatiorama apps for Android, iPhone and iPad.

1. In the app

1. Open Spatiorama and sign in to the account you want to delete.
2. Open your Profile.
3. Tap Delete Account, then Continue.
4. Confirm with Permanently Delete.

2. Without the app

Email support@spatiorama.com from the email address on your account, with the subject “Delete my account”. If you signed in with Apple’s “Hide My Email”, write from the Apple ID that uses that relay address. We may ask you to confirm the request before we record it.

3. What happens next

• You’re signed out, and your account is permanently deleted 30 days after the request.
• Until then you can change your mind: sign in to the app and cancel the request.
• Deleting your account does not cancel a subscription. Cancel it in Google Play (Android) or in your Apple Account settings (iPhone and iPad) to stop future charges.

4. What’s deleted

• your account information: name, email address and sign-in identifiers;
• your uploads: photos, image sets, panoramas, videos and text prompts;
• your Spatioramas, their exports and their shareable links;
• the app usage data linked to your account in our analytics service; and
• your credit balance, including any unused credits, which are not refunded.

5. What’s kept

• Purchase records (product, order ID, amount, date): kept as long as tax and accounting law requires, without your name or email address.
• Content already sent to World Labs, which generates Spatioramas: World Labs keeps it under its own policies, as explained in Section 5 of our Privacy Policy.

6. Deleting individual Spatioramas

To delete some of your data without deleting your account, delete individual Spatioramas from your library in the app.

7. Contact us

Questions about deleting your account or your data? Email support@spatiorama.com.