Refund Policy

This policy explains how cancellations and refunds work for Spatiorama (the “App”, “we”, “us”). It applies to monthly subscription plans and credit packs (together, the “Services”), and should be read together with our Terms & Conditions and Privacy Policy.

1. How you pay

All purchases are made in the Spatiorama app and charged through the store you bought in: the App Store on iPhone and iPad, or Google Play on Android. The store processes the payment, manages subscription billing and handles refund requests as described in Section 5. We do not receive or store your payment card details.

2. What you can buy

• Subscription plans (Standard, Pro and Max): a recurring monthly plan that includes a monthly allowance of credits (“Subscription Credits”) and access to that plan’s features.
• Credit packs (“Top-Up Credits”): one-time purchases of additional credits. Each pack is valid for a limited period from the date of purchase, shown on the pack in the App and ranging from 30 to 90 days depending on the pack.
• Welcome credits and any other promotional credits we give you for free.

Credits (of any kind) are a licence to use the Services. They have no cash value, cannot be transferred, sold or exchanged for money, and are not a stored-value or deposit account.

3. Cancelling your subscription or closing your account

You may cancel your subscription or close your Spatiorama account at any time. Subscriptions are managed by the store you bought them in, so cancel them there: on iPhone and iPad, in your Apple Account settings (Settings → your name → Subscriptions); on Android, in Google Play (Play Store → your profile → Payments & subscriptions → Subscriptions). Deleting the App or your account does not cancel your subscription. To close your account, use Profile → Delete Account in the App, or contact us at support@spatiorama.com; see Delete Your Account for details.

When you cancel a subscription or close your account:

• no refunds will be provided for the current subscription payment, unused Subscription Credits or purchased Top-Up Credits;
• automatic renewal will be turned off;
• any remaining credits (including Top-Up Credits) expire and are waived, effective when your account is permanently deleted or your subscription ends; and
• if you cancel a subscription, you keep access to your plan’s features until the end of your current billing period.

When you request account deletion, your account is permanently deleted 30 days later, and you can cancel the request by signing in before then. On permanent deletion, no refunds will be provided, and all available credits are considered waived and expired.

4. Refunds

Subject to Section 3, and unless otherwise required by applicable law, all fees are non-refundable. This includes subscription fees, credit packs, and credits that were used, partly used, or expired unused. Credits are deducted when a generation or export starts, so they are not refunded because you are unhappy with how a result looks.

When a generation or export fails, we’re notified and review it: we either fix it or, at our sole discretion, return its credits (not cash). If it isn’t resolved soon, contact us. We may also provide credits for a documented outage or performance issue. Where we grant credits, they are added to your account balance, are subject to the same validity rules as other credits, and cannot be refunded as cash.

If you were charged twice, or charged an incorrect amount because of an error, tell us and we will review it. Verified overpayments will be credited to your account or refunded at our discretion, or redirected to the store that processed the charge.

5. Refunds through the store

Refund requests are handled through the store that processed the charge:

• App Store (iPhone and iPad): Apple decides on refund requests. If you believe you are entitled to a refund, request one from Apple at reportaproblem.apple.com.
• Google Play (Android): request a refund through Google Play shortly after purchase; Google handles most requests made within 48 hours. After that, contact us. Refunds we issue through Google Play are for the full purchase amount, or not at all; we do not issue partial refunds.

If a refund is approved, the related credits or plan access may be removed from your account.

6. Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law that cannot be excluded by agreement. If the law where you live gives you a right to a refund or remedy, that right applies in addition to this policy.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Changes apply to purchases made after the update.

8. Contact us

Questions about a charge, a failed generation or this policy? Email support@spatiorama.com and include the email on your account and, for billing questions, the App Store or Google Play order ID.